2 Pre-sales services
2.1 Free Mock-up Design for office
2.2 Professional consultation and suggestion for 2/3-dimensional floor
2.3 On-site sample office furniture
2.4 Full co-ordination and co-operation with related government departments and builders concerned
3 Service in Sales
3.1 Some ordered goods will be kept as inventory to cater for customer’s urgent request
3.2 Standard furniture delivery time of (for reference only)
 Description/Quantity          >30 sets 30-100 sets >100sets
 Desk/seating/Cabinet          10 days 20 days 25 days
 Panel/Desktop                       10 days 20 days 25 days
 Imported parts                     exact date will be provided by supplier
4 After-sales service
4.1 We will complete the re-installation work as stipulated date
4.2 Advice for changing layout should be done prior 3 days prior to delivery date
4.3 Addition charge will be incurred if the furniture is dismantled and re-installed
4.4 We will provide free relocation service and new office furniture layout for those long-term customer
5 Delivery service control
We will strictly carry out the following measures to ensure quality goods delivery
5. 1 All goods should be checked and tested by factory QC department before delivery
5. 2 Strong packing suitable for local transportation and loading
5. 3 All workers are professionally trained and operate according to industry standard minimizing damage during loading and installing
5. 4 Should there be any damage goods during transportation and installation, we promise to re-order and complete install before designated date
6 Continuing services and maintenance
6.1 Every repair application will be answered/check on within 24 hours
6.2 Regular repair-check: regular repair-check will be arranged after warranty period, checks can arranged upon customer’s request
6.3 Courtesy visit:our sales personnel will continue in touch and promise monthly visit to answer customer enquiry after project completion